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Security Services

LOSS PREVENTION SERVICES

Retail-focused uniformed and plainclothes loss prevention officers trained to deter theft, identify shoplifters, and protect your merchandise — without disrupting the customer experience.

✓ Retail Trained ✓ Uniformed & Plainclothes ✓ WMFHA Listed ✓ Compliant Detentions
"

Shrinkage at our flagship location dropped over 40% in the first quarter after bringing in Surety's loss prevention team. Their officers are professional, discreet, and know exactly how to handle difficult situations.

— Retail Operations Manager · Seattle, WA
Surety Security loss prevention officer at store entrance

REDUCE SHRINKAGE. PROTECT MARGINS.

Retail theft costs Washington businesses hundreds of millions annually. Our loss prevention officers are your first line of defense — trained, certified, and deployed to fit your store's culture and layout.

Plainclothes LP Officers

Undercover officers on the floor blending with shoppers — observing, documenting, and deterring theft without drawing attention or disrupting the shopping environment.

Uniformed Deterrence

Visible uniformed LP officers at entrances and high-theft zones. Proven to reduce opportunistic theft by creating an undeniable security presence.

CCTV Monitoring Support

Officers trained to work alongside your existing camera systems — identifying suspicious behavior, tracking subjects, and coordinating apprehensions safely.

Lawful Merchant Detentions

All LP officers trained in Washington State merchant detention law — protecting you from liability while ensuring proper handling of shoplifting incidents.

Receiving & Back-of-House Security

Internal theft prevention at loading docks, stockrooms, and employee-only areas where a significant portion of retail shrinkage occurs.

Shrinkage Reporting

Detailed incident logs, apprehension records, and trend analysis to help you understand where loss is occurring and how to prevent it.

LP THAT PROTECTS YOUR BRAND AND YOUR BOTTOM LINE

Loss prevention done wrong creates liability, alienates customers, and damages your brand. Our officers are trained to observe, document, and act within strict legal and ethical guidelines — protecting you on every front.

We understand that in retail, every customer interaction is a brand moment. Our LP officers are selected for professionalism and composure, not just security instinct.

  • Washington State merchant detention law training
  • Racial bias awareness and fair treatment protocols
  • Evidence collection and police coordination procedures
  • De-escalation and non-confrontational resolution techniques
  • Internal theft investigation support
  • Seasonal surge staffing for peak retail periods
Retail Environments We Serve
Grocery & Supermarkets
Clothing & Apparel Stores
Electronics & Tech Retailers
Cannabis Dispensaries
Pharmacies & Drug Stores
Sporting Goods & Outdoor Retail
Shopping Centers & Malls
Convenience Stores
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LOSS PREVENTION FAQ

Uniformed LP officers provide visible deterrence — their presence alone reduces opportunistic theft. Plainclothes officers blend in with shoppers, observe suspicious behavior, and can catch active shoplifters in the act. Most retailers benefit from a combination of both.
Yes. Washington State law allows merchants to detain shoplifting suspects under specific conditions. Our officers are trained in these requirements thoroughly — when a detention is lawful, how to conduct it safely and respectfully, documentation requirements, and how to coordinate with law enforcement for prosecution.
Absolutely. We offer surge staffing during peak retail periods — Black Friday through New Year's, back-to-school, and other high-volume periods. We recommend planning ahead at least 3–4 weeks before your peak season to ensure adequate officer availability and site orientation time.
Loss prevention officer monitoring retail floor

EXPLORE MORE SECURITY SOLUTIONS

READY TO CUT SHRINKAGE?

A free loss prevention assessment from Surety Security will identify your highest-risk areas and give you a clear path to reducing retail theft — starting this week.

Request Free LP Assessment Call (206) 659-7113